WARRANTY POLICY

Warranty Coverage

At our home appliance store, we are committed to providing quality products and reliable after-sales support. Eligible products purchased from our store are covered by a warranty against manufacturing defects and functional faults that occur under normal household use.

Warranty Period

  • The warranty period varies depending on the product and the manufacturer's policy.

  • Warranty coverage begins on the original date of purchase shown on the purchase invoice or receipt.

How to Make a Warranty Claim

If you experience an issue with your product during the warranty period:

  • Keep your original purchase receipt or invoice as proof of purchase.

  • Contact our customer support team or visit our store to report the issue.

  • Our team will verify your warranty and guide you through the claim process.

What's Not Covered

The warranty does not cover:

  • Damage caused by misuse, mishandling, negligence, or accidents.

  • Improper installation or failure to follow the manufacturer's instructions.

  • Unauthorized repairs, alterations, or modifications.

  • Normal wear and tear.

  • Consumable items such as filters, bulbs, batteries, or similar accessories unless specifically covered by the manufacturer.

Repair, Replacement, or Refund

Once your warranty claim has been approved, we will determine the most appropriate solution, which may include:

  • Repairing the product.

  • Replacing it with the same or an equivalent model (subject to availability).

  • Issuing a refund where applicable.

The final resolution will depend on the nature of the fault and the availability of replacement parts or products.

Warranty Limitations

  • The warranty is valid only for the original purchaser and cannot be transferred.

  • Warranty services are available only within the regions where our store operates.

  • Proof of purchase is required for all warranty claims.

Customer Responsibilities

To keep your warranty valid, customers should:

  • Use the product according to the manufacturer's instructions.

  • Follow all recommended installation, operation, and maintenance guidelines.

  • Provide accurate information when submitting a warranty claim and cooperate with our support team during the inspection process.

Manufacturer's Warranty

Some products may also include an additional manufacturer's warranty. In such cases, customers should refer to the manufacturer's warranty documentation for detailed terms, conditions, and claim procedures.

Customer Support

If you have any questions about our warranty policy or need assistance with a warranty claim, our customer support team is here to help.

Business Hours:
Monday to Saturday: 11:00 AM – 8:00 PM

Customer Support:
+92 322 7127439